Privacy Policy
Last Updated: September 21st, 2024
At RENOCRAFT, we are committed to safeguarding your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our website and services.
1. Introduction
This notice outlines our practices regarding the collection and processing of personal data through our website, including when you purchase a product, sign up for our newsletter, or participate in contests. By providing us with your data, you confirm that you are over 13 years of age.
RENOCRAFT is operated as Renocraft.co, the data controller responsible for your personal data (referred to as “we”, “us”, or “our”). If you have concerns about how we handle your data, you can reach out to us directly at support@renocraft.co
2. Data we collect
Personal Data: This includes any information that can identify you:
- Identity Data: Name, username, date of birth, gender.
- Contact Data: Email address, phone number, billing, and shipping addresses.
- Financial Data: Payment card details and bank account information.
- Transaction Data: Details of purchases and payments.
- Technical Data: IP address, browser type, time zone, and device information.
- Profile Data: Your preferences, feedback, and purchase history.
- Usage Data: Information about how you interact with our website and services.
- Marketing Data: Your communication preferences and marketing interests.
- Sensitive Data: We do not collect sensitive personal data, such as information regarding race, health, or political opinions.
3. how we collect your data
We may collect data in several ways:
- Direct Interactions: You provide data by filling out forms, placing orders, or contacting us directly.
- Automated Technologies: We collect Technical Data through cookies and other tracking technologies when you use our site. See our Cookie Policy for more details.
- Third-Party Sources: We may receive data about you from third parties such as analytics providers and payment processors.
4. how we use your data
We process your personal data in compliance with applicable laws. Common purposes include:
- Fulfilling contracts with you.
- Managing customer relationships and communications.
- Complying with legal obligations.
- Sending marketing communications, where you have opted in.
Specific Uses:
- To register you as a customer.
- To process and deliver orders.
- To manage our relationship with you, including updates on terms and policies.
- To analyze data for improving our services.
You can withdraw your consent to marketing communications at any time via the unsubscribe link in emails or by contacting us.
5. sharing your data
We may share your data with:
- Service providers assisting us with IT, payment processing, and delivery.
- Professional advisers such as lawyers and auditors.
- Regulatory authorities as required.
All third parties are required to handle your data securely and in accordance with the law.
6. international transfers
Your personal data may be transferred to and processed in countries outside the United States. When this occurs, we ensure adequate protection measures are in place, such as standard contractual clauses or data transfer agreements.
7. data security
We implement robust security measures to protect your personal data from unauthorized access, use, or disclosure. Access to your data is restricted to authorized personnel only.
In the event of a data breach, we will notify you and any applicable authority as required by law.
8. data retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Basic customer information is kept for a minimum of six years post-termination of our relationship for tax purposes.
9. your legal rights
You have rights under data protection laws, including:
- Access to your personal data.
- Correction of your data.
- Deletion of your data.
- Objection to processing.
- Data portability.
To exercise any of these rights, please contact us at support@renocraft.co. We aim to respond to requests within one month.
10. third-party links
Our site may contain links to external websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies when visiting those sites.
11. cookies
We use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our website.
Types of Cookies We Use:
- Strictly Necessary Cookies: Essential for website functionality.
- Performance Cookies: Help us understand how visitors interact with our site.
- Functionality Cookies: Remember your preferences and provide enhanced features.
You can manage cookie preferences through your browser settings.
12. changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.
13. contact us
If you have questions or concerns about this Privacy Policy, please contact us:
RENOCRAFT
Email: support@renocraft.co
Phone: +1 323-523-9206
Address: 3770 S Figueroa Street Los Angeles, CA, 90007.
Thank you for choosing RENOCRAFT. Your trust is important to us, and we are committed to protecting your privacy.